FAQ

About Order

Q : What if I need to change my personal information?
A : Please confirm any changes in contact information such as shipping address, email address and phone number with the pre-sales department before shipping.

Q : What if I want to change or cancel my order?
A : Any cancellation and modification of the order please email us within 24 hours after placing the order, otherwise we cannot cancel or modify it.

Q : What payment methods do you accept?
A : We accept PayPal payments.

Q : When will my order be processed?
A : We have warehouses all over the world, so all orders are processed and shipped according to the customer's nearest address. Orders will be processed within 24 hours and all orders will be shipped within 5 business days.

Q : When will my order arrive?
A : The goods will arrive within 2-15 working days.

return policy

Q : What if the item I receive is defective/incorrect/damaged?
A : Please email us within 48 hours after delivery, otherwise we cannot provide a refund.

Q : Will my return be charged for shipping?
A : All return shipping and other miscellaneous charges are borne by the customer.